Terms and Conditions

General Booking Conditions

These general terms and conditions, together with the relevant terms and conditions of the Third Party Suppliers, apply to any travel products or services you purchase through DSTN Travel.

• You acknowledge and agree that you have read and understood these general terms and conditions, and any terms and conditions imposed by Third Party Suppliers, for whom we act as agent.
• Once you pay for your booking (whether in full or in part) you enter into a legally binding contract to acquire the relevant travel or travel related products and/or services with the Third Party Suppliers.
• If you are not at least eighteen years of age, your legal guardian must give consent to this contract on your behalf.
• If you make a booking on behalf of someone, you warrant that you have the authority to accept, and do accept, on behalf of that person to be bound by DSTN Travel's general terms and conditions and the relevant Third Party Suppliers' terms and conditions.
• You warrant that the information provided to DSTN Travel about yourself, and those travelling with you, is true, accurate, current and complete.

We have taken all reasonable care to make sure that all the services that make up the arrangements made by DSTN Travel are provided by efficient and reputable businesses. These businesses should follow the local and national laws and regulations of the country where they are provided.

However, please be aware that overseas safety standards may be lower than in Australia. You acknowledge and agree that DSTN Travel and Frontier Travel Pty Ltd have no liability for any act, omission or default, whether negligent or otherwise, of any Third Party Supplier. In circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements.

We have used the information provided to us to compile this website. We endeavour to ensure that this information is correct, but clients should not rely, and are not invited to rely, on the accuracy or validity of any information as the basis for action, refraining from action or disbursement, and DSTN Travel expressly disclaims any liability for any loss or damage incurred by clients arising out of such acts, omission or disbursement.

DSTN Travel reserves the right to decline to provide services to any individual.

Agency

DSTN Travel (ABN 67 736 506 498) is an independent travel adviser operating under the host agency Frontier Travel Pty Ltd. Your travel arrangements are booked, ticketed and receipted through Frontier Travel Pty Ltd, and these terms apply to both DSTN Travel and Frontier Travel Pty Ltd.

DSTN Travel acts as a travel agent only. We sell various travel-related products on behalf of numerous transport, accommodation and other wholesale service providers (Third Party Suppliers). Our sole obligation is to make travel bookings on your behalf with travel service providers. We have no responsibility for these services, nor do we make or give any warranty or representation regarding their standard. All bookings are made subject to the terms and conditions and limitation of liability imposed by these service providers. Your legal recourse is against the specific provider, not DSTN Travel or Frontier Travel Pty Ltd. If, for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider.

We reserve the right to cancel or modify itineraries or bookings where circumstances require.

Legal Contract

When you make a booking with us, legal obligations arise and your right to a refund of monies charged to your credit card, or paid in any other way agreed by us, is limited by our terms and policies and by the conditions of the particular supplier. You must not make any booking with us unless you understand and agree to all our terms and policies. Once payment is received for a booking, either in part or whole, it is deemed that you have read and understood the terms and conditions for the booking. If you have any queries please contact us before making any booking for any service.

You must read the rules and check the conditions applicable to every component of your arrangements and ensure that you accept those rules and conditions before you make a booking. If the rules and conditions are not provided to you, please contact us. Once you confirm a booking and make payment you are bound by the rules and conditions applicable to the relevant supplier. You must read the conditions provided by your adviser and ask for clarification if you are not sure of the exact requirements.

The terms displayed on this website apply generally to all sales by DSTN Travel. Some products also have special conditions applying to them. Airlines, hotels, wholesalers and other suppliers have various other terms and conditions relating to the purchase of these goods and services. Some of those terms will be displayed in the rules applicable to a particular product, but not all. For example, suppliers often limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. It is your responsibility to check those terms and conditions before making a booking through us.

We do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control and which is not preventable by reasonable diligence on our part.

We are not liable for any claims against non-fulfilment or unsatisfactory fulfilment of products and services purchased on your behalf from third party providers and distributors, such as, but not limited to, airlines, hotels, tour operators, car hire companies, insurance companies and other entities. At times, airlines and other travel service providers may overbook passengers on their flights or reschedule flight times, and DSTN Travel is not responsible for any such incidents.

Compensation will not apply if a significant change is made for reasons beyond our control. These include war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type, closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, acts of government or public authorities, or other circumstances amounting to force majeure and/or Acts of God.

DSTN Travel cannot accept liability or responsibility for any airline or supplier bankruptcy or insolvency and the failure to provide any services which may follow.

You agree that multiple overlapping bookings for the same traveller/s are not allowed and may result in damage and loss to the operator, which you will bear in full.

You agree that in so far as any contractual relationship is created between you and DSTN Travel, that contract is subject to the laws of New South Wales.

Bookings, Fulfilment and Confirmation

You understand that all products and services purchased require fulfilment and documentation, such as issuance of air tickets, payments to suppliers and generation of travel vouchers. Fulfilment is performed during normal business hours. As such, any travel requests and bookings require a minimum processing time of varying periods, subject to the specific terms and conditions applicable to the type of product or service purchased.

Arrangements are not confirmed until documents have been issued. DSTN Travel, Frontier Travel Pty Ltd and our suppliers reserve the right to decline any booking or purchase for any reason and shall not be held liable for any resulting claims for loss, damages or compensation. In such an event, all unutilised monies collected from you for that purchase will be refunded to you.

DSTN Travel business hours are 9am to 5.30pm, Monday to Friday. Requests received outside these hours will be actioned on the next business day. For urgent assistance with travel within 96 hours, please call +61 406 853 983. If you cannot get through, please seek other travel options.

Providing incorrect or incomplete information, including invalid credit card details, may result in cancellation of your tickets and services. Where credit cards provided by the client are declined, the client will be liable to pay the complete amount plus other charges associated with it. If payment is not made, DSTN Travel and Frontier Travel Pty Ltd have the right to send details and information to a nominated debt collection agency, with all expenses paid by the client. Incorrect information deliberately provided amounts to a fraudulent transaction, and such transactions may be reported to law enforcement agencies.

Payment and Credit Cards

Payment Methods

Payments may be made by Visa, Mastercard or American Express. Payment may also be arranged by debit card or Electronic Funds Transfer (EFT). Please speak with your adviser to arrange an alternative payment method. Payments are processed and receipted by Frontier Travel Pty Ltd.

Card Surcharges

From 1 October 2026, no surcharge applies to payments made by Visa, Mastercard, eftpos or American Express cards, including debit, credit and prepaid cards. This reflects reforms introduced by the Reserve Bank of Australia and the card networks.

Any payment made on or after 1 October 2026 will not attract a card surcharge, regardless of when the booking was confirmed or the invoice issued. Payments processed before this date remain subject to the terms in place at the time of payment.

Card Verification and Fraud Prevention

Before issuing airline tickets or confirming any travel arrangements, we undertake checks to verify the validity of the card details provided. In certain circumstances, the cardholder may be asked to provide documentation to verify their identity, such as a copy of their passport or driver licence and the card used for payment. These measures are in place to reduce the risk of fraud.

If we are unable to contact the cardholder before the ticketing deadline and the booking lapses as a result, the booked arrangements will be cancelled. DSTN Travel accepts no responsibility for any costs incurred in rebooking.

DSTN Travel reserves the right to decline any booking or payment that we reasonably believe is not genuine or may be fraudulent.

Cardholder Requirements

The name on the card must match the name of at least one travelling passenger. Please note that some airlines may ask to sight the card used for payment at check-in.

Supplier Payments

We may provide your card details, together with any essential booking information, to a third-party supplier such as an airline, cruise line, tour operator or hotel, who may charge your card directly for all or part of your booking. In these cases, the supplier's own payment terms, including any fees it applies, will govern.

Payment Disputes

If you have a concern about a payment, we ask that you contact us directly in the first instance so we can work with you to resolve it promptly, before raising a dispute with your card provider.

International Bookings

DSTN Travel reserves the right, at its absolute discretion, to accept or decline bookings made from outside Australia. Any confirmation issued for such a booking is conditional upon our assessment of financial risk, potential ticket dispatch delays and any applicable international regulations.

Illustrations

Photographs, illustrations and other promotional material are for promotional purposes only. They do not represent any benefit that will be included in any arrangements made by you.

Recommended Check-in Time

You should check in at least 120 minutes before the scheduled departure time for international flights and cruises. Failure to do so may result in you being unable to check in and may result in you forfeiting the entire fare paid.

Schedule Changes

If you have booked a flight and we are alerted to a significant schedule change by your airline before you leave Australia, we will contact you by email to advise you of this. Please ensure that you have given your contact email address to DSTN Travel and that you regularly check for messages before you leave. You must notify us should your email address change. DSTN Travel has no control over, and cannot accept responsibility for, the imposition of schedule changes or cancellation of your flights by the airline, and accepts no liability for costs that may arise as a result of such changes.

After you have left Australia, it is your responsibility to check with the airline that any onward flights you have confirmed are operating as booked. Please note that for some airlines it is mandatory to confirm with them your intention to fly.

Cruise lines and tour operators reserve the right to alter their planned itineraries at any time. DSTN Travel has no control over, and cannot accept responsibility for, the imposition of such changes and accepts no liability for costs that may arise as a result.

Deposits

Deposits are non-refundable. Payment of a deposit enables us to hold a reservation for you but does not guarantee the fare and/or price. The fare and/or price can only be guaranteed once we receive full payment and tickets and/or other travel documents have been issued. Any booking or service fees that have been charged are also non-refundable.

We will advise you of the date that full payment is required. Additional deposits for certain travel arrangements may also be required by Third Party Suppliers. Failure to make payment in full by the due date may result in the forfeiture of any deposit paid.

Please note that direct deposits may take up to 3 business days to process, so you will need to allow sufficient time for payment to be cleared before the actual due date.

Cancellations and Refunds

Your contract with your Third Party Suppliers may allow suppliers to cancel or amend bookings. We will ensure that you are promptly notified of any significant changes, but accept no liability for any changes or costs incurred which may result.

If we make an error in your booking which gives rise to a need to significantly change your booking, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us (we will refund any price difference if the alternative has a lower value), or cancelling your booked arrangements and receiving a full refund.

Despite anything to the contrary in these terms and conditions, to the extent permitted by law, we will not be liable to compensate you in any way if a significant change is made to your booking for reasons beyond our control.

Cancelled bookings will incur charges. Deposits are non-refundable. We need to receive written notification of cancellation from you before any refund can be considered. Even if you decide to cancel arrangements before the balance due date, any deposits paid are non-refundable.

Please note that the terms and conditions for cancellation of bookings and purchases vary for each product and service. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Please check with your adviser whether the fare, hotel or other itinerary item is refundable, as not all arrangements can be refunded. Fees apply to all refunds. In general, our administration fee is $135.00 per air ticket plus any airline cancellation fees. A cancellation fee of $500 per tour or cruise and $50 per hotel also applies, in addition to any supplier charges. Refunds take approximately 12 weeks to process, a delay caused by the airlines and other suppliers. Where we incur any liability for a cancellation fee for any booking cancelled by you, you agree to indemnify us for the amount of that fee or charge.

The preceding refund timeline is a guide for your reference only and is not binding upon DSTN Travel or Frontier Travel Pty Ltd.

When a refund is available there is a limit to the time in which it may be claimed. If you are not planning to travel, it is your responsibility to cancel the flight directly with the airline or notify DSTN Travel. Failure to do so may result in your entire booking being cancelled and you may not be eligible for a refund.

Refunds will only be paid to you once we have received the funds back from the supplier(s). Generally, flight tickets cannot be refunded if they are partially used. This is beyond our control.

If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer. We recommend that you take out travel insurance at the time of booking.

Changes and Reissue Fees

Fees also apply where a booking is changed or tickets are reissued. Please check with your adviser whether the fare is changeable, as not all fares can be changed. Fees apply to all changeable fares. In general, our administration fee is $55.00 per ticket, per change, plus any airline or third party charges. Where we incur any liability for a charge or reissue for any booking, you agree to indemnify us for the amount of that fee or charge. Changes to land arrangements also incur a $55 change fee, plus any additional charges imposed by the supplier.

If you are using an airline ticket credit towards the purchase of a new ticket, the airline requires the new ticket to be of equal or higher value. You cannot use a ticket credit in part, and the new ticket cannot be less than the value of the old ticket. The airline may also restrict your ability to use the ticket credit by criteria such as routing, date restrictions and cabin type. You agree to be bound by the airline fare rules that apply to your ticket, which are available on each airline's website and change from time to time. DSTN Travel has no control over airline fare conditions and is required by the airlines to apply all airline rules to your ticket(s).

Flights must be taken in the sequence they appear on your ticket or electronic ticket confirmation. If you plan not to take a flight as booked, please contact the airline as far in advance as possible to discuss your options. If you do not check in on time for a confirmed reservation, the airline may register you as a no-show, which could result in extra charges, your whole flight itinerary being cancelled and/or your ticket being void.

Taxes

Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice.

Frequent Flyer and Other Memberships

Please advise your adviser of your frequent flyer details. We will pass these details on to the relevant supplier, but cannot guarantee that the supplier will credit any points for your booking. Please retain all boarding passes to allow verification of your travel if required.

Passports and Visas

It is your responsibility to fulfil the passport, visa and other immigration requirements for all transit and stopover destinations applicable to your itinerary. All travellers must have a valid passport for international travel, and your passport must be valid for 6 months beyond your date of return to Australia. Any fines, penalty payments or expenditure incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.

You should confirm these requirements with the relevant High Commissions, embassies and/or consulates. We do not accept any responsibility if you are unable to travel due to not complying with any such requirements. Visa requirements vary by both the country you are travelling to and the citizenship you hold, so please check well in advance of your travel dates to allow sufficient processing time. Airline staff or immigration authorities may not allow you to pass through customs or board your flight without the appropriate visa, and some countries will not allow you to enter without proof of a return or onward ticket. If you book a one way ticket, please check with the consulate of the country you are travelling to that you comply with their laws and regulations.

Travel Insurance

Travel insurance is a vital part of your travel arrangements. The Australian Government strongly recommends that you take out adequate insurance for the duration of your journey. Travel insurance is a mandatory element of some travel arrangements. We can arrange travel insurance for you, provide you with a quote and answer any queries you may have about the insurance we offer. We recommend that you take out travel insurance at the time of booking.

Virtuoso Voyages

Virtuoso Voyages amenities and inclusions are provided at the discretion of the cruise line and are outside the control of DSTN Travel. The cruise line may determine that they cannot be combined with certain fares and offers, or may withdraw or change them at any time. Restrictions apply, and they must be booked a minimum of 90 days prior to sailing. Inside this time they cannot be guaranteed, and changes to existing selections cannot be made. Not all amenities are available on all sailings, and some may be capacity controlled.

Government Travel Advice and Vaccinations

Australian residents should refer to the travel advice published by the Department of Foreign Affairs and Trade at smartraveller.gov.au for all the countries you intend to visit. All overseas travellers are encouraged to subscribe to Smartraveller updates before departing Australia.

Privacy

You have read our Privacy Policy, the terms of which are available on this website or from your adviser, and agree that the terms of that policy are reasonable. You consent to the use and processing of your personal information by DSTN Travel, Frontier Travel Pty Ltd and their third party providers and distributors in accordance with the terms of, and for the purposes set out in, the Privacy Policy. You acknowledge and agree that the technical processing of your booking and the transmission of booking messages may involve the transmission of your personal information over various networks and to various countries, and changes to conform and adapt that information to the technical requirements of connecting networks or devices. Neither DSTN Travel nor Frontier Travel Pty Ltd will be held responsible for events arising from third parties gaining unauthorised access to such data.

Pricing

All prices provided for products and services are subject to change and availability by their respective providers, and are not final until full payment for the product and service concerned is made and documents have been issued. A booking or service fee may be payable on some bookings. Some airport taxes are not pre-payable or pre-paid, and you must pay these when required. Some airlines or travel service providers apply fuel surcharges which may not be reflected in the prices quoted and will be an additional charge. Some suppliers may also apply an additional fuel surcharge after the time of booking should the price of fuel increase.

For travel services such as air tickets, hotels, cars, packages or cruises, availability, prices, fare conditions and class of travel can change at any time without notice. Routing restrictions and other special conditions may apply.

For some international flights and low cost carrier bookings, pricing is converted to AUD using the exchange rate at the time the booking is made. Variations to your final price may occur due to currency fluctuations. Where any pricing has been converted from a foreign currency, payments may be processed in the original currency and your card provider may charge a conversion fee.

Please note that bookings for infants do not include a seat unless a child price has been paid.

Bookings made on low cost carriers in some instances do not include a checked baggage allowance. Checked baggage allowances included in the fare purchased will be listed on your booking confirmation from the airline. Please contact the airline directly prior to your scheduled departure if you need to add or increase your checked baggage allowance. Baggage fees may be charged directly by the airline, and higher charges may be imposed at the airport for requirements that are not pre-arranged. Checked baggage fees are non-refundable once purchased.

On occasion, operators give notice that they intend to withdraw a particular special deal prior to the original date. This notice may be very short and can be many months prior to departure. When this happens, we will endeavour to inform all affected clients and advise that the supplier has requested full payment to secure the special pricing. If you are not able to pay the balance of your booking by the new date, you will be re-invoiced at the new price.

Even after full payment, the conditions of the contract between you and the Third Party Suppliers may permit them to increase the cost of your arrangements. We will pass on any such increase to you.

Any prices on our website are subject to availability and conditions. While every care has been taken, prices are not guaranteed and are subject to change without notice. Any cruise price will normally be a per person price based on two people sharing, unless otherwise stated. Some cruise prices include gratuities and other onboard inclusions; these vary for each cruise line, so please ensure you are aware of what your cruise price includes at the time of booking and ask us for clarification if required.

Health

It is your responsibility to be aware of any health requirements for your travel destinations and to carry all necessary vaccination documentation. Vaccinations are strongly recommended for certain destinations, and may be required for some or all of the places you intend to visit. Please contact your doctor, who can advise you of these requirements. It is your responsibility to arrange all necessary vaccinations for your itinerary.

Documentation

Check your itinerary when you receive it and check the accuracy of all dates and timings. Ensure that the spelling of the name(s) of all travellers matches their passports. Any errors on your documents will be your responsibility if not advised to your adviser on the same day the documents are first issued to you.

All times and details included in your itinerary are subject to change without notice. Airlines reschedule flights and make other changes that are beyond our control.

Your travel documents are valuable and should be safeguarded as if they were cash. It is not always possible to replace travel documents in the case of loss, theft or damage.

Subject to your booked service providers, you may receive an additional confirmation email and tax invoice from the airline or hotel. These emails provide additional information regarding your reservation and should be reviewed prior to departure.

Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers and any other document, electronic or otherwise, used to confirm an arrangement with a service provider. Travel documents may be subject to conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees.

All travel documents are non-transferable. The name in which we book your travel must be the same as on your passport. Name changes are not allowed by many airlines and other service providers. While we will do our best to make such a change if necessary, most airlines and other service providers treat a name change as a cancellation, to which standard conditions and charges apply. If an incorrect name has been supplied and the airline will accept the change, our fee for correcting the error is AUD150 plus any applicable airline fee.

Customer Profile

You may complete a customer profile when booking with DSTN Travel. Your customer profile does not guarantee that the preferences selected will be available to you. We will endeavour to accommodate your requests but cannot guarantee availability. If any preference is important to you, please contact us. Your profile current at the time of a booking will be used for booking details, so please check that your profile is up to date before making a booking.