Privacy Policy

Our Commitment

The privacy of our clients is of utmost importance to DSTN Travel. This Privacy Policy sets out how we manage personal information across our business.

While information is fundamental to providing a superior travel service, our most important asset is our clients' trust. Keeping client information secure, and using it only as our clients would want us to, is a top priority.

By providing your personal information, you agree and consent to the collection, use, disclosure, storage and holding of your personal information in accordance with this Privacy Policy. We recommend that you review this policy regularly, as we may update it from time to time.

Who We Are

DSTN Travel (ABN 67 736 506 498) is an independent travel adviser operating under the host agency Frontier Travel Pty Ltd. Your bookings are made, ticketed and receipted through Frontier Travel Pty Ltd, so your personal information is shared with Frontier Travel Pty Ltd for that purpose and is also handled in accordance with the Frontier Travel Pty Ltd Privacy Policy, available at frontiertravel.com.au/privacy-policy.

Types of Personal Information We Collect

The types of personal information we collect depend on the circumstances of collection and the type of service you request. DSTN Travel collects personal information that relates to travel bookings and associated purchases such as insurance and foreign exchange. For reservations we generally collect your name, address, telephone numbers and other contact details. Depending on the nature of the travel you are booking, we may also collect passport details, date of birth, frequent flyer numbers, travel preferences and other information required for your itinerary. We do not seek to collect sensitive information, and we limit the collection and use of client information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Why We Collect Personal Information

Generally, we collect, update and use personal information about you to carry on our business and to provide a range of travel products and services to you.

How We Collect Information

Generally, we collect personal information directly from you in the course of providing a product or service, or when you have other dealings with us. We may collect and update that information over the phone, by email, through our website, in person or when you write to us. We may also collect personal information through third parties such as our host agency, suppliers and business partners, or when you respond to our marketing.

Information About Other Travellers

If you provide us with information about other people travelling with you (for example, family members), you warrant to us that you are authorised to provide their information and that you will make them aware of this Privacy Policy and their rights under it.

How We Use Personal Information

We may use your personal information to:

• provide you with our products and services;
• consider your request for a product or service;
• provide you with information about other products and services that may be of interest to you;
• make arrangements with suppliers (such as airlines, cruise lines, tour operators, car hire operators, hotels and insurance providers) in relation to the provision of a product or service; and
• perform administrative and operational tasks, including record keeping, risk management and client satisfaction research.

We will disclose your personal information to suppliers of products or services which you have purchased, and to Frontier Travel Pty Ltd as our host agency. You acknowledge that not all suppliers may have privacy policies equivalent to ours, and you consent to the disclosure of your personal information for this purpose.

How We Store Information

We store personal information in a combination of secure electronic storage and other records. We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. We also take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.

When We May Disclose Your Personal Information

DSTN Travel will always maintain control over the confidentiality of client information. We will not sell, rent or trade your personal information without your consent. However, we may disclose personal information about you in the following circumstances:

• to Frontier Travel Pty Ltd, which books, tickets and receipts your travel arrangements;
• to suppliers of the travel products and services you have booked;
• where we have contracted an external organisation to provide us with support services, such as email, website hosting or accounting. We require these parties to handle personal information securely and confidentially, and they may only use it to perform the services we have asked them to provide; and
• where we are required or authorised to do so by law.

Overseas Disclosure

Some of the suppliers and service providers we work with, including airlines, hotels and tour operators in your destinations and technology providers such as our website host, may be located or store information outside Australia, including in the United States. We take reasonable steps to ensure these parties handle personal information in a manner consistent with the Australian Privacy Principles.

Access to Personal Information

We take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, please contact us so that we can continue to provide you with our products and services.

Please contact us if you would like to access, correct, amend or delete any personal information we hold about you, or if you no longer wish us to process or hold your data.

Unsubscribe

If you receive marketing emails from us and no longer wish to, you can unsubscribe at any time by clicking the unsubscribe link at the bottom of the email or by contacting us.

Information Collected on Our Website

We collect the information you choose to give us through our website, such as when you send an enquiry through our contact form. This may include your name, email address, subject and any details you include in your message. Enquiries are delivered to us by email so that we can respond to you.

Our website is hosted by Squarespace. When you visit, Squarespace automatically collects technical information such as your IP address, browser and device type, the pages you view and the website that referred you, and uses cookies to keep the site secure, working properly and to provide us with visitor statistics. Squarespace may store and process this information outside Australia, including in the United States. For more information, see the Squarespace Privacy Policy.

You can adjust your browser settings to block or delete cookies. Blocking cookies will not stop you from using our website.

Links

This website contains links to other sites, including social media. DSTN Travel is not responsible for the privacy practices of other sites. We encourage you to read the privacy statements of each website that collects personally identifiable information. This Privacy Policy applies solely to information collected by DSTN Travel.

About this Privacy Policy

We may update this Privacy Policy from time to time, so please review it regularly. Changes take effect when they are posted on this website. If we make material changes to this policy, we will note here that it has been updated.

Contacting Us

If you have any questions about this policy, wish to update the information we hold about you, make a privacy complaint or receive a copy of this policy, please contact us:

We will promptly acknowledge and investigate any complaint about the way we manage personal information. If your complaint is not satisfactorily resolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). For more information on privacy, call the OAIC on 1300 363 992 or visit oaic.gov.au.